Welcome To Crafty Festival - An Online Handicraft Store
Shipping & Returns
Delivery Information
Welcome to Crafty Festivals's Shipping & Delivery Information section. Here, we provide clear details about our shipping methods, packaging, and any associated costs. We believe in transparent communication to build trust and ensure our customers are well-informed.
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**Delivery Information**
At Crafty Festival, we are dedicated to ensuring your orders arrive safely and promptly. Please review the following information regarding our delivery process:
**Processing Time:**
- Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly extended.
**Shipping Methods:**
- We offer standard shipping via various couriers. Expedited shipping options may be available at checkout for faster delivery.
- Shipping rates and delivery times may vary depending on the destination.
**Delivery Times:**
- Standard delivery times vary 5 To 10 days based on your location and the shipping method selected during checkout.
- Estimated delivery times are provided at checkout and are based on business days (Monday to Friday, excluding holidays).
**Tracking Your Order:**
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment through the carrier's website using the provided tracking number.
**Delivery Address:**
- Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses.
**Delivery Issues:**
- If you encounter any issues with the delivery of your order, such as delays or damages, please contact our customer service team promptly through craftyfestival@gmail.com. We will assist you in resolving the issue and ensuring your satisfaction.
**Additional Information:**
- Orders containing multiple items may be shipped separately to expedite delivery and minimize transit damage.
- Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination.
**Contact Us:**
- If you have any questions or require further assistance regarding delivery, please don't hesitate to contact our customer service team at craftyfestival@gmail.com. We are here to help you with any inquiries you may have.
Thank you for choosing Crafy Festival. We appreciate your business and look forward to serving you!
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Return & Refund Policy
**Return and Refund Policy**
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**Returns**
Due to the delicate nature of our products, we regret to inform you that we do not accept returns. Each item is meticulously crafted and inspected for quality before it is shipped to you. We strive to ensure that your order arrives in excellent condition.
**Refunds**
Similarly, we do not offer refunds. Once an order has been placed and processed, it cannot be cancelled or refunded. This policy helps us maintain the integrity of our craftsmanship and uphold our commitment to delivering only the finest products to our customers.
**Damaged or Defective Items**
In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly. Please provide detailed information and, make a video while opening the box while recived,video of the damage to assist us in assessing the situation and determining the appropriate course of action. Write us at craftyfestival@gmail.com.
**Contact Us**
If you have any questions about our products or policies, please feel free to contact our customer service team at craftyfestival@gmail.com. We are here to assist you and ensure your satisfaction with every purchase.
**Policy Changes**
We reserve the right to modify this Return and Refund Policy at any time without prior notice. Changes and clarifications will take effect immediately upon posting on our website.
By placing an order with Crafty Festival, you acknowledge and agree to the terms of this Return and Refund Policy.
Thank you for choosing Crafty Festival. We appreciate your understanding and support.