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Crafting Answers

  • Do you ship internationally?
    No
  • How do I contact customer service?
    For any inquiries, assistance with orders, or product-related questions, you can contact our customer service team via email at craftyfestival@gmail.com. Our team is available during business hours to assist you.
  • How can I stay updated on promotions and new arrivals?
    To stay informed about our latest promotions, new arrivals, and exclusive offers, sign up for our newsletter through our website. You can also follow us on social media platforms for updates.
  • What payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for online payments. Additional payment methods may be available depending on your location.
  • What is your return policy?
    Due to the delicate nature of our products, we do not accept returns unless the item is damaged or defective upon receipt. Please refer to our Return and Refund Policy for detailed information.
  • How can I place an order?
    To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you can enter your shipping information and payment details to complete your purchase.
  • Can I cancel or modify my order after it has been placed?
    Once an order has been processed, it cannot be cancelled or modified. We begin processing orders quickly to ensure prompt delivery. Please review your order carefully before completing your purchase.
  • Is my personal information secure when shopping on your website?
    Yes, we prioritize the security of your personal information. Our website uses industry-standard encryption technology (SSL) to protect your data during transmission. We do not store credit card details and adhere to strict privacy practices. For more details, please refer to our Privacy and Safety Policy.
  • Do you offer gift wrapping or special packaging?
    Yes we do offer gift wrapping at a minimum charge.
  • Are your products handmade or manufactured?
    We specialize in handmade crafts, artisanal goods etc. Each item is crafted with care and attention to detail by skilled artisans or sourced from reputable manufacturers known for quality craftsmanship. In some cases we also deal in other products also.
  • How can I track my order?
    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment using the link provided in the email or by logging into your account on our website.
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